This privacy statement discloses the privacy practices for BiOpet Pet Care Pty Ltd (BiOpet).

Because we want to demonstrate our commitment to your privacy, the company has agreed to disclose its information practices. Specifically, BiOpet wants to notify you of:

  • What personally identifiable information of yours or third party personally identification is collected from you through the web site.
  • The organization collecting the information.
  • How the information is used.
  • With whom the information may be shared.
  • What choices are available to you regarding collection, use and distribution of the information.
  • The kind of security procedures that are in place to protect the loss, misuse or alteration of information under BiOpet's control.
  • How you can correct any inaccuracies in the information.

If you feel that this company is not abiding by its posted privacy policy, you should contact BiOpet by sending email to .

Information Collection and Use

BiOpet is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. BiOpet collects information from our users at several different points on our web site.


In order to use some features of this web site, a user must first complete the registration form. During registration a user is required to give their contact information (such as name and email address). This information is used to contact the user about the services on our site for which they have expressed interest.


If you place an order from our site, we request information from the user on our order forms. Here a user must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill customer's orders. If we have trouble processing an order, this contact information is used to get in touch with the user.


A cookie is a piece of data stored on the user's hard drive containing information about the user. If you allow your web browser to accept cookies, a random "session number" will be stored in a cookie on your hard drive. This information is used to track your visit through the web site for the site development and marketing purposes. Cookies are not required to visit our web site. If you do not allow your web browser to accept cookies, no tracking of your visit will take place.

Log Files

We use IP addresses and other information you provide to analyze trends, administer the site, track user's movement through the site to determine popular paths, and gather broad demographic information for aggregate use. If you give us permission, we may also use this information to send you news or offers related to the pages you visited.


We do not share any information about visitors to this web site with other companies for any reason. We do not sell mailing lists and will not disclose your personal information or email address. Our web development and hosting partners may have limited access to information collected by this web site for diagnostic and development purposes only.


This web site contains links to other sites. Please be aware that BiOpet is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this web site.


If a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address.


If a user elects to use our referral service for informing a friend about our site, we ask them for the friend's name and email address. BiOpet will automatically send the friend a one-time email inviting them to visit the site. BiOpet stores this information for the sole purpose of sending this one-time email. Information about the friend is not stored or used by BiOpet for any other purpose.


This web site takes every precaution to protect our users' information. When users submit sensitive information via the web site, your information is protected both online and off-line. We also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, a customer service representative) are granted access to personally identifiable information. The servers that we store personally identifiable information on are kept in a secure environment, behind a locked cage.

If you have any questions about the security at our web site, you can send an email to .

Special Offers

We send all new members and customers a welcoming email to confirm their decision to receive email from us. Established members will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications. Please see our choice and opt-out alternatives below.

Correction/Updating Personal Information

If a user's personally identifiable information changes (such as your post code), or if a user no longer desires our service, we will endeavor to provide a way to correct, update or remove that user's personal data provided to us. This can be done by contacting our Sales Office.

Notification of Changes

If we decide to change our privacy policy, we will post those changes on our home page so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.